Upstep Llc.

Upstep LLC manufactures custom-molded orthotic insoles (inserts) designed to address foot pain and provide arch support for various lifestyles and clinical conditions. The company operates a direct-to-consumer model where customers complete an online questionnaire, receive an impression kit by mail, imprint their feet, and return the kit for custom insole fabrication within 12–18 business days. Products are designed by an in-house team of podiatrists led by Chief Medical Officer Philip Wells, with over 25 years of experience and more than 500,000 orthotics produced. Upstep offers specialized insole lines for different activity levels (On My Feet All Day for extended standing, Normal Everyday Activity for general use) and sport-specific options (running, multi-sport, hiking, fitness walking, gym, and golf). All custom insoles are FSA/HSA-eligible, include a 180-day money-back guarantee, free remakes if adjustments are needed, and 1-year warranty on the top layer. The company maintains customer 3D foot imaging and order data for 5 years to facilitate reorders without re-impression. The product is manufactured using advanced materials and technology tailored to individual foot anatomy, age, lifestyle, activity type, and any diagnosed podiatric conditions. Upstep accepts major payment methods including Klarna (interest-free installment payments) and offers free shipping and returns.