PerfectServe

PerfectServe is a healthcare technology company founded in 1997, specializing in a unified, cloud-based platform called Unite. This platform automates clinical communication, staff scheduling, virtual operator consoles, automated answering services, patient engagement, and call center solutions. PerfectServe aims to ensure that the right message reaches the right caregiver at the right time, enhancing workflows and improving patient outcomes. With over 25 years of experience, PerfectServe serves nearly 700,000 daily users, including more than 500 hospitals and 30,000 medical practices. The company integrates with over 250 clinical, IT, and telecom systems, such as EHRs and scheduling tools. PerfectServe emphasizes innovation through customer feedback and proactive investments in AI, while maintaining compliance with HIPAA, HITRUST, and GDPR standards. Led by CEO Guillaume Castel, the company focuses on replacing outdated on-premise call centers with cloud solutions to improve speed to care and patient experiences.